IT PROJECT MANAGER
Astute
leader and manager with a strong combination of analytical,
technical and interpersonal skills. Committed to leading
cross-functional project teams that deliver outstanding results for
the company and its customers. Recognized as a consistent
contributor to productivity and profitability enhancements through
cost-effective initiatives that improve business operations and use
of technology.
Managed and participated in projects that not only crossed functional areas within the IT sector
(Infrastructure Services, Client Services, Application Services, etc.) but also spanned geographies
(Americas, EMEA and APAC) introducing project complexities associated with time zones, language and
culture. Achieved tangible cost efficiencies through system and vender consolidation projects as well
as intangible cost efficiencies via process implementation and improvement projects resulting in increased
work efficiencies, productivity and reduced risk exposures.
ACCOMPLISHMENT HIGHLIGHTS
- Project managed M&A integrations of client systems and services.
- Implemented a WSUS environment for OS and application patch deployment and management.
- Implemented and managed an ePO Antivirus solution providing improved network protection.
- Managed a global project consolidating laptop and printer vendors.
- Developed and implemented a program to manage multiple “Reporting” projects responsible
for providing various infrastructure reports to users and management.
- Managed various projects to unify / harmonize global services including implementation
of ITIL aligned Continual Service Improvement processes.
More...
PROFESSIONAL EXPERIENCE
SAP,
Palo Alto, CA
2008 - 2012
Project Manager, IT Infrastructure Services
Managed IT projects aligned with infrastructure initiatives and programs to drive harmonization and optimization of
global infrastructure operations. Focused on providing innovative tools and processes that emphasized ITIL aligned
service lifecycle and lean management best practices. Facilitated post-acquisition integration of Business Objects
users into SAP environment.
-
IT IS service harmonization and maturity framework: Enhanced global service and process
managers’ delivery of improved service through collaborative consolidation of service
policies and processes supported by an ITIL-aligned, Continual Service Improvement (CSI)
lifecycle process.
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IT Infrastructure Services knowledge management project: Provided IT users with access to
reliable, timely content via a single point of access to approved knowledge sources, with
ongoing content management in alignment with newly implemented KM Framework and Governance.
-
IT Infrastructure Services reporting program: Ensured availability of critical data for management
decision-making by developing a consistent, repeatable methodology for creating and modifying
high-priority management reports.
Other Projects:
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Standardize and automate global Infrastructure Services management reports via single data repository
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Infrastructure Production Change Control Implementation
-
Integration of Business Objects users into the SAP environment
Business Objects,
San Jose, CA (acquired by SAP)
2008 - 2012
Project Manager, IT Infrastructure Services
Managed complex technology projects for a global leader in business intelligence software,
with 30,000+ customers and a network of 3,000+ partners and resellers. Led client services merger-and-acquisition
projects. Oversaw engineering labs for software development groups. Served as SUS Administrator for North America/Asia
Pacific and as McAfee ePolicy Orchestrator (ePO) Administrator for North America.
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IT client services mergers-and-acquisitions project management: Contributed to successful implementation
of user systems and services migration to new network while minimizing negative user impact, by designing
comprehensive yet dynamic migration plans.
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Antivirus protection management capability: Substantially reduced the number and severity of outbreaks, potentially saving millions of dollars in downtime losses by achieving a totally managed nationwide antivirus environment.
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Centralized patch management system: Attained full patching against security vulnerabilities involving Microsoft OS by establishing a cost-effective, centralized system. Implemented central parent Windows Server Update Services (WSUS) server in San Jose with child WSUS servers in key offices nationwide.
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Operating cost reduction in user systems: Delivered potential for $1 – 2 million annual savings by reducing number of user computers and corporate printers by establishing comprehensive computer and printer policies focusing on single vendor global contracts, standardized images and print environments and implementation of improved Remedy asset management system.
Other Projects:
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Outsourcing of global IT Helpdesk
-
Global security response process and procedures for viral outbreaks and
security exploits
- Remedy upgrade, re-architecture and implementation of asset tracking
system
-
Global computer and printer policy to reduce cost via asset
consolidation and management
- North America Training Classroom upgrade with segregated Altiris network
- Exchange migration team for Crystal integration
- Sarbanes-Oxley (SOx) project team
Senior Support Analyst
Managed special projects for IT Support and other IT groups in North America. Served on
implementation teams for Distribution List (DL) reorganization and Active Directory (AD) process and procedures.
Implemented Microsoft SUS in North America and Asia Pacific and McAfee ePO in North America.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Bachelor of Science in Business Administration
California
State
University-East
Bay,
Hayward,
CA
Project and Program Management
Certificate
University of California, Santa Cruz - Silicon Valley
Ext, 2011
Advanced Applied Project Management Certificate
University of California, Santa Cruz - Silicon Valley
Ext (in progress - completion target 2013)
Professional Development Courses
-
Project Management:
Information Systems Project Management,
Technical Project Management, MS Project 2010, Applied Project
Management, Project Integration and Risk Management, Project
Leadership and Communication, Role of the Project Manager,
Analytic Planning for Project Success, Decision-Making Tools and
Techniques, Extreme/Agile Project Management, Project Management
Negotiation Principles and Techniques, Schedule Optimization
Techniques for Managers
-
ITIL v3:
Foundations
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Microsoft:
Implementing MS Windows 2000 Professional
and Server, Exchange Server 5.5 Series – Accelerated Training for
Administration and Implementation
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Remedy: Administering the AR System,
AR Web and Web Administrator, Helpdesk and SLA
Applications, Helpdesk and Change Management
Professional Certifcations and Affiliations
Master
Project Magager (MPM)
Certified
American Academy of Project Management (AAPM)
ITIL
v3 - Foundations Certified
PMI
- Silicon Valley Chapter
American Academy of
Project Management
References available upon request.