Kathy's Space

IT PROJECT MANAGER

Astute leader and manager with a strong combination of analytical, technical and interpersonal skills. Committed to leading cross-functional project teams that deliver outstanding results for the company and its customers. Recognized as a consistent contributor to productivity and profitability enhancements through cost-effective initiatives that improve business operations and use of technology.

Managed and participated in projects that not only crossed functional areas within the IT sector (Infrastructure Services, Client Services, Application Services, etc.) but also spanned geographies (Americas, EMEA and APAC) introducing project complexities associated with time zones, language and culture. Achieved tangible cost efficiencies through system and vender consolidation projects as well as intangible cost efficiencies via process implementation and improvement projects resulting in increased work efficiencies, productivity and reduced risk exposures.

ACCOMPLISHMENT HIGHLIGHTS

  • Project managed M&A integrations of client systems and services.
  • Implemented a WSUS environment for OS and application patch deployment and management.
  • Implemented and managed an ePO Antivirus solution providing improved network protection.
  • Managed a global project consolidating laptop and printer vendors.
  • Developed and implemented a program to manage multiple “Reporting” projects responsible for providing various infrastructure reports to users and management.
  • Managed various projects to unify / harmonize global services including implementation of ITIL aligned Continual Service Improvement processes.

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PROFESSIONAL EXPERIENCE

SAP, Palo Alto, CA                                                                                                                            2008 - 2012
 Project Manager, IT Infrastructure Services

Managed IT projects aligned with infrastructure initiatives and programs to drive harmonization and optimization of global infrastructure operations. Focused on providing innovative tools and processes that emphasized ITIL aligned service lifecycle and lean management best practices. Facilitated post-acquisition integration of Business Objects users into SAP environment.

  • IT IS service harmonization and maturity framework: Enhanced global service and process managers’ delivery of improved service through collaborative consolidation of service policies and processes supported by an ITIL-aligned, Continual Service Improvement (CSI) lifecycle process.
  • IT Infrastructure Services knowledge management project: Provided IT users with access to reliable, timely content via a single point of access to approved knowledge sources, with ongoing content management in alignment with newly implemented KM Framework and Governance.
  • IT Infrastructure Services reporting program: Ensured availability of critical data for management decision-making by developing a consistent, repeatable methodology for creating and modifying high-priority management reports.

Other Projects:

  • Standardize and automate global Infrastructure Services management reports via single data repository
  • Infrastructure Production Change Control Implementation
  • Integration of Business Objects users into the SAP environment

Business Objects, San Jose, CA  (acquired by SAP)                                                                     2008 - 2012
 Project Manager, IT Infrastructure Services

Managed complex technology projects for a global leader in business intelligence software, with 30,000+ customers and a network of 3,000+ partners and resellers. Led client services merger-and-acquisition projects. Oversaw engineering labs for software development groups. Served as SUS Administrator for North America/Asia Pacific and as McAfee ePolicy Orchestrator (ePO) Administrator for North America.

  • IT client services mergers-and-acquisitions project management: Contributed to successful implementation of user systems and services migration to new network while minimizing negative user impact, by designing comprehensive yet dynamic migration plans.
  • Antivirus protection management capability: Substantially reduced the number and severity of outbreaks, potentially saving millions of dollars in downtime losses by achieving a totally managed nationwide antivirus environment.
  • Centralized patch management system: Attained full patching against security vulnerabilities involving Microsoft OS by establishing a cost-effective, centralized system. Implemented central parent Windows Server Update Services (WSUS) server in San Jose with child WSUS servers in key offices nationwide.
  • Operating cost reduction in user systems: Delivered potential for $1 – 2 million annual savings by reducing number of user computers and corporate printers by establishing comprehensive computer and printer policies focusing on single vendor global contracts, standardized images and print environments and implementation of improved Remedy asset management system.

Other Projects:

  • Outsourcing of global IT Helpdesk
  • Global security response process and procedures for viral outbreaks and security exploits
  • Remedy upgrade, re-architecture and implementation of asset tracking system
  • Global computer and printer policy to reduce cost via asset consolidation and management
  • North America Training Classroom upgrade with segregated Altiris network
  • Exchange migration team for Crystal integration
  • Sarbanes-Oxley (SOx) project team

Senior Support Analyst

Managed special projects for IT Support and other IT groups in North America. Served on implementation teams for Distribution List (DL) reorganization and Active Directory (AD) process and procedures. Implemented Microsoft SUS in North America and Asia Pacific and McAfee ePO in North America.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Science in Business Administration
 California State University-East Bay, Hayward, CA

Project and Program Management Certificate
University of California, Santa Cruz - Silicon Valley Ext, 2011 

Advanced Applied Project Management Certificate
University of California, Santa Cruz - Silicon Valley Ext (in progress - completion target 2013)

Professional Development Courses

  • Project Management: Information Systems Project Management, Technical Project Management, MS Project 2010, Applied Project Management, Project Integration and Risk Management, Project Leadership and Communication, Role of the Project Manager, Analytic Planning for Project Success, Decision-Making Tools and Techniques, Extreme/Agile Project Management, Project Management Negotiation Principles and Techniques, Schedule Optimization Techniques for Managers

  • ITIL v3: Foundations

  • Microsoft: Implementing MS Windows 2000 Professional and Server, Exchange Server 5.5 Series – Accelerated Training for Administration and Implementation

  • Remedy: Administering the AR System, AR Web and Web Administrator, Helpdesk and SLA Applications, Helpdesk and Change Management

Professional Certifcations and Affiliations

Master Project Magager (MPM) Certified
American Academy of Project Management (AAPM)

 ITIL v3 - Foundations Certified

PMI - Silicon Valley Chapter

American Academy of Project Management

References available upon request.                                                                                       

Résumé

Kathy

Kathryn E. Belvel, MPM

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